Frequently Asked Questions

Check out these frequently asked questions to find quick answers. Please see the Official Rules for full details including prize descriptions, travel details, limiting, and more.

If you have a Customer Support issue that is not answered via the FAQs, then please scroll down to fill out the form at the bottom of this page.

Q. What are the prizes for this promotion?
A. (3) Grand Prizes: a trip for (2) to Super Bowl LIV with an on-field Pepsi Halftime Show experience in Miami, FL including game day transportation, round-trip airfare, (4) nights hotel accommodations, (2) commemorative gift bags, (2) tickets to a Super Bowl LIV party, a $500 check to be used towards rental car or taxi costs and $250 spending money (fulfilled as a check).

Division Sweepstakes Prizes:
  • (20) Two NFL Regular Season Game Tickets to a game of the winner's choice in the 2020-2021 regular season
  • (10) Two tickets to the 2020 Pro Bowl on January 26, 2020 at Camping World Stadium in Orlando, FL and a $500 Prepaid Card1
  • (10) Two tickets to the NFL Draft Weekend happening April 23 - 25, 2020 in Las Vegas, NV and a $500 Prepaid Card1
  • (5) Two 2020 NFL Kickoff Game Tickets and a $500 Prepaid Card1
  • (5) Trip for two to a Unique NFL Experience including round-trip airfare, and hotel accommodations.

Instant Win Game Prizes:
  • (4,000,000) 25% Off at NFLShop.com
  • (3,000,000) 1 bonus NFL team game piece
  • (2,250,000) 5 Hut Rewards Bonus Points
  • (350,000) 10 Hut Rewards Bonus Points
  • (150,000) 20 Hut Rewards Bonus Points
  • (150,000) Free Breadsticks (awarded as a digital code)
  • (50,000) Free 20oz Pepsi (awarded as a digital code)
  • (45,000) 30 Hut Rewards Bonus Points
  • (15,000) 50 Hut Rewards Bonus Points
  • (3,000) 150 Hut Rewards Bonus Points (enough to be redeemed for a free pizza)
  • (165) New Era 2019 NFL Sideline 9FIFTY Snapback (awarded as a digital code)
  • (113) $150 NFLShop.com Gift Card2 (awarded as digital code)
  • (40) Wilson NFL 100 Mini Replica Composite Football
  • (35) Wilson NFL 100 Metallic Platinum Composite Football
  • (15) Wilson NFL 100 Replica Game Football
  • (10) Wilson NFL 100 Exclusive Gold Football
  • (5) Bose SoundLink Revolve Bluetooth® speaker
  • (2) FREE Pizza Hut for a year (defined as one (1) $10 pizza per week for 52 weeks, and awarded as a $520 Pizza Hut gift card)

1 Terms and conditions received with delivery of prepaid card apply.

2 Offer valid for limited time only. Coupon code expires 2/15/20. Excludes On Sale & Others. Not valid for gift codes, cards or certificates or taxes. Except where required by law, cannot be redeemed for cash, reproduced, modified, sold, traded, refunded or replaced. Not valid on previous purchases or returns. No cash back. Valid only while supplies last. Offer not valid in combination with other promotions or discounts. Offer may be modified or terminated at any time without notice. All purchases are subject to NFL Shop's Terms & Conditions or equivalent.

See the Official Rules for complete details.
Q. I won bonus Hut Rewards points. When will I get them?
A. You'll see your bonus points in your Hut Rewards account within 48 hours of your win.
Q. I won a bonus NFL team game piece. When will I see it on my gameboard?
A. Your bonus NFL team game piece will be added automatically after you've won it. You'll be able to see it on your first visit back to your gameboard page either after your win or on your next visit to the site.
Q. How many prizes could I win?
A. One (1) sweepstakes prize and up to nine (9) instant win prizes per Hut Rewards member. For complete details on limits, please see the Official Rules.
Q. How do I enter?
A.
  1. Register for Hut Hut Win or sign in using your Hut Rewards account.
  2. Purchase $5 or more at Pizza Hut (via app, pizzahut.com, or via phone), by December 29, 2019.
  3. Earn (1) NFL team game piece and (1) instant win game play for every $5 you spend.*
  4. Visit this site and sign in to see what you've earned!


  • Spin for a chance to win one of millions of Instant Win Game Prizes.
  • Earn (16) NFL team game pieces (complete ½ of your gameboard) for a chance to win Division Sweepstakes Prizes.
  • Earn (32) NFL team game pieces (complete your entire gameboard) for a chance to win the Grand Prize.


*Only purchases made within 24 hours of initial Hut Hut Win registration through December 29, 2019 are eligible to earn you NFL teams game pieces and instant win game plays. Qualifying purchases exclude tax, tip, gift cards, and donations. For complete details on purchase requirements, and for a free method of entry please see the Official Rules.
Q. How do NFL teams game pieces show up on my gameboard?
A. When an NFL team game piece is earned, you'll see the logo turn from grey to colorful on your gameboard. NFL team game pieces are earned randomly. You do not need to earn 16 NFL team game pieces in a row to get a chance to win a Division Sweepstakes Prize. You can see how far you've made it by checking the football field progress bar.
Q. How many times can I enter?
A. You can earn 32 NFL team game pieces total, and up to 1,000 instant win game plays throughout the promotion period September 1 - December 31, 2019.
Q. Can I enter and play without making a purchase?
A. Yes, you can enter without making a purchase. Please click here to request free NFL team game pieces or instant win game plays.
Q. I made a $5 (or more) purchase, but didn't get my NFL team game pieces or instant win game plays. What can I do?
A. Some transactions may take longer to register in our system. We do our best to show your game pieces and instant win plays right after your purchase has been made, but they could take up to 48 hours to show on your gameboard, so please check back. If you're still not seeing your NFL team game pieces or instant win plays after 48 hours, you may request free NFL team game pieces or instant win game plays by clicking here OR fill out the form below to contact our customer care team.
Q. I won the instant win game, but never received an email with more details. What should I do?
A. Please double check for an email from customercare@e.helloworldmail.com. If you still cannot find the email, please fill out the contact form below to get in touch with our customer care team.
Q. How will I know if I've won a sweepstakes prize?
A. You'll receive an email on or around January 2, 2020 when we draw the potential winners. If you're a potential Grand Prize winner you will be required to sign and return a Declaration of Compliance and other forms within (2) calendar days of your email receipt. If you are a potential winner of the Division Sweepstakes you will be required to sign and return a Declaration of Compliance and other forms within (5) calendar days of your email receipt. Please see the Official Rules for complete details.
Q. I think I'm having technical issues. What should I do?
A. Try these troubleshooting tips:
  1. Make sure you're using the most up to date version of your browser
  2. Check to see that JavaScript is enabled in your browser settings
  3. Clear your browser's cookies and cache
Q. I have recently moved or updated my email address. Can I change my registration information for this promotion?
A. We apologize for any inconvenience, but due to the number of entries we receive in each promotion, we are unable to change registration information. If you do win a prize during the promotional period and your contact information does change, contact customercare@helloworldfulfillment.com.
Q. Why can't I use my P.O. Box address on the claim your prize form?
A. Your home address allows us to identify your residence for eligibility purposes and tells us where to send any physical prizes you may have won.

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